How to request
Contact +55 11 99917-9893 on WhatsApp with the passenger name, booking number, service and reason. The request will be recorded and reviewed under the purchase terms.
Henza Tourism
Cancellation & Refund Policy
General conditions for requesting changes, cancellations and refunds.
Last updated: September 3, 2026Supplier rules
Airlines, hotels, operators and other suppliers may apply refundable, partially refundable or non-refundable rates. Rules shown before payment apply without limiting mandatory legal rights.
Air tickets
Flight changes and refunds follow fare conditions, airline rules and applicable ANAC regulations. Timeframes begin after a valid request and may depend on the payment method.
Hotels, packages and transfers
Cancellations may result in retained amounts depending on notice, availability and costs already incurred. In packages, each component may have its own rule and the calculation will be shown to the customer.
Cooling-off rights
Where the cooling-off right under Brazilian law applies to the purchase, Henza Turismo will follow the legally required means, deadlines and effects, also considering the nature and start of the service.
Refund timing and method
After approval, the refund will be sent through a method compatible with the original payment. Actual timing may include processing by the supplier, gateway, bank and card issuer.
Fees and differences
Valid penalties and fees disclosed at purchase, as well as already provided services, may be deducted. No retention will apply where prohibited by mandatory law.