HENZA TOURISM

HENZA Service Guarantee

Our commitment is to clear booking information, practical support and fair handling of service issues — according to your confirmed booking and applicable law.

Help with bookings

We will review relevant booking issues and explain the supplier's conditions and applicable options.

Cancellation due to exceptional circumstances

Tell us what happened and provide relevant supporting records. Refunds or waivers depend on supplier policy and applicable law.

Payment and refund reviews

Where Henza is responsible for an eligible refund, we will arrange it in accordance with the accepted payment method and applicable legal requirements.

Contact our support team

Have your booking reference and relevant evidence ready.

Get help

Service timelines

Response, supplier decisions and bank settlement times vary by case. We will communicate updates when information is available.

Terms and Conditions